joya9's Privacy Policy

joya9 operates an online entertainment and betting platform for users in Bangladesh. When you visit our website, register an account, or use any of our services, certain information is collected automatically or with your consent.

This Privacy Policy ("Policy") explains what information joya9 collects, how it is processed, how long it is retained, and what your rights are. This policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework for using the platform.

This policy applies to joya9's main website, mobile applications (Android APK and iOS), and any associated services. This policy does not apply to any third-party links or platforms.

Information you provide yourself during registration and account management:

• Full name and date of birth (for 21+ age verification)
• Mobile number and email address
• Username and encrypted password
• Identity document details — National ID (NID) or passport
• bKash, Nagad, Rocket, Upay, or bank account details for financial transactions
• Messages and attachments provided during customer service contact

When you use the platform, the following information is collected automatically through technical means:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and navigation paths
• Data collected through cookies and similar tracking technologies
• Login time, location, and device details

joya9 may receive limited information from payment processors (such as bKash, Nagad) and identity verification service providers for the purpose of confirming transactions and preventing fraud. This information is used only for specified purposes and falls under the third party's own privacy policy.

joya9 uses collected information only for the following legitimate purposes:

1. Account management: To handle registration, login, password recovery, and account security.
2. Identity and age verification: To confirm that all users are 21 years of age or older, and to complete the KYC process for anti-money laundering compliance.
3. Financial transactions: To process deposits and withdrawals, verify payments, and detect fraud.
4. Customer support: To provide assistance via 24/7 live chat and email, and to resolve complaints.
5. Platform improvement: To improve the user experience and resolve technical issues.
6. Marketing communications: To send notifications about promotions, bonuses, and new services, with your consent.
7. Responsible gaming: To identify unusual betting patterns and support affected players — more details are available in our Responsible Gaming Guidelines.

joya9 does not sell your personal information to third parties. However, limited information may be shared in the specific circumstances below:

• Payment service providers: Information necessary to process transactions is shared with payment gateways such as bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology partners: Software, server hosting, and security service providers required to operate the platform may process limited data under contractual confidentiality obligations.
• Legal obligations: Information may be disclosed to comply with a valid court order or regulatory authority request under Bangladeshi law.
• Fraud prevention: Information may be shared with relevant authorities to prevent financial fraud, account hacking, or money laundering.

For any purpose other than those listed above, joya9 will obtain your explicit consent before disclosing your information.

The joya9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help ensure the platform functions correctly.

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your language preference, theme settings, and previous actions.
• Analytics cookies: Used to measure site traffic and analyse user behaviour in order to improve the platform.
• Marketing cookies: Used to display relevant promotional content based on your preferences — this depends on your consent.

You can delete or disable cookies from your browser settings at any time. However, disabling essential cookies may cause some platform features to stop working correctly.

joya9 retains collected information only for as long as it is needed to fulfil the relevant purpose or as required by legal obligations.

• Account information: For the duration the account is active and for a minimum of five years after closure, to meet legal requirements for keeping financial records.
• Transaction records: For a minimum of five years, in compliance with applicable financial law.
• Customer service communications: For up to two years after the issue is resolved.
• Analytics data: May be used for platform improvement indefinitely after being converted to anonymous form.

Once the retention period ends, data is securely deleted or permanently anonymised.

joya9 follows industry-standard technologies and practices to keep your information secure:

• SSL encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored directly — strong cryptographic hashing algorithms are used.
• Access controls: Only authorised staff can access the information they need, and all access is logged.
• Security testing: Regular cybersecurity audits and vulnerability assessments are conducted.
• Data backups: Secure backups are maintained to eliminate the risk of data loss due to technical failures.

However, no data transmission over the internet is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you notice any suspicious activity.

As a joya9 user, you have the following rights over your own information:

You can log in to your account at any time to view and update your profile information. To change identity verification details, you will need to contact customer support.

You may request to close your account; however, some information must be retained for a set period due to legal and financial obligations.

If you do not wish to receive promotional emails or notifications, you can opt out through your account notification settings or via customer support. Essential service-related messages are exempt.

You may request a structured copy of the information stored in your account. This request will be fulfilled within a set timeframe, subject to verification.

All joya9 services are exclusively for users aged 21 and above. We do not intentionally collect any information from minors.

Age verification is mandatory at registration, and identity document verification may be requested in cases of doubt. If a minor's information is found in our system, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child is using our platform, please contact customer support immediately. For ages 21+

joya9 reserves the right to update this privacy policy as needed. If significant changes are made:

• A new update date will be displayed on this page.
• Registered users will be notified by email or platform notification.
• For important changes, consent may be requested again.

Continued use of the platform after changes means you have accepted the updated policy. To learn more about us, read our About Us page.